Last modified: April 1st, 2024
You acknowledge that multingualdocs.com, operated by A.E.S. LLC (‘A.E.S.’), does not
function as a law firm or offer legal services. Its forms and templates are not substitutes
for legal counsel, and in using the site, you are representing yourself in legal matters.
There is no establishment of an attorney-client relationship or privilege through the use
of A.E.S. or its website, https://multilingualdocs.com. Your visit or utilization of the site
signifies your understanding and agreement with the Disclaimers, Privacy, and Refund
policies outlined on the website.
You recognize that the Terms of Service entail a binding arbitration agreement tailored
to individual resolution of disputes, foregoing jury trials or class actions, and limiting
available remedies in the event of a dispute.
You consent to receiving electronic communications from A.E.S. as part of the services
provided. Additionally, A.E.S. may assign a unique email address to your account to
facilitate receipt of notices from the relevant government body processing your travel
document and application. Should you wish to cease the use of this email associated with
your account or discontinue receiving notices about your application, please contact us.
You understand that A.E.S.’s review of your responses is confined to assessing
completeness, spelling, and internal consistency of names, addresses, and similar
details. Before signing the final application(s), you commit to reviewing them, where
applicable, and assume sole responsibility for their content.
Accuracy of Information & Third-Party Consent
By signing this agreement, you affirm the accuracy and correctness, to the best of your
knowledge, of all information provided to A.E.S. and multilingualdocs.com. Moreover,
you consent to our third-party processing authorizations, including the utilization of your
data and digital signature.
Electronic Signatures
You grant consent to A.E.S. and multilingualdocs.com to affix your electronic signature
as necessary and file mandatory documents for the purchased service. You understand
that you retain the right to withdraw this consent at any time by contacting us at
multilingualdocs.com, resulting in the immediate discontinuation of our services.
International Customers
You acknowledge that certain materials on A.E.S.’s multilingualdocs.com, such as
questionnaires, documents, instructions, and filings, are available exclusively in English.
Any non-English translations of these Terms and other policies are provided for
convenience only. In case of any discrepancy or conflict between translations, the English
version prevails.
Restriction on Liability and Indemnity
Unless prohibited by law, you agree to indemnify A.E.S., its officers, directors, employees,
and agents against any indirect, punitive, special, incidental, or consequential damages,
including attorneys’ fees and related costs, arising from this agreement, regardless of the
cause (contract, negligence, or other tortious action), or any violation of federal, state, or
local laws, statutes, rules, or regulations. A.E.S.’s liability, if found, is limited to the amount
paid for the products or services, with no consequential or punitive damages, unless
prohibited by law. Some jurisdictions may not allow the exclusion or limitation of certain
damages, which may affect the terms of this agreement.
Services provided by external parties
If you purchase a service involving third-party services, additional terms may apply, as
indicated on the third party’s website. A.E.S. disclaims liability for any information,
materials, products, or services offered by third parties, including failures in products or
services. Third-party websites may have different privacy policies and security levels.
Future Services
These Terms and Conditions apply to any additional products or services purchased after
the initial transaction.
Refund Policy
You acknowledge A.E.S.’s Refund Policy, accessible at Privacy, which is incorporated into these Terms and Conditions.
Governing Law
These Terms and Conditions and your use of the website are governed by the laws of
Miami, Florida, USA, without regard to conflict of law principles.
Claims Timing
Any claim related to this website must be filed within 3 months of the claim or cause of
action arising.
Arbitration and Venue
Disputes are subject to confidential arbitration in Miami, Florida, USA, under the rules of
the American Arbitration Association. The arbitrator’s award is binding and may be
entered as a judgment in any court of competent jurisdiction.
In essence, the arbitrator chosen must possess relevant expertise regarding the dispute’s
subject matter. The costs associated with arbitration, as determined by the arbitrator, shall
be covered by the prevailing party or allocated among the parties according to the
arbitrator’s discretion. Apart from these expenses, each party is responsible for bearing
its own costs, legal fees, and expenses. The arbitration process must conclude within one
hundred twenty (120) days of either notifying or filing a demand for arbitration with the
American Arbitration Association, whichever comes first.
Final Arbitration
The decision of the arbitrator is final and can be enforced as a court judgment in any
appropriate court in Miami, Florida, USA. All details of the arbitration process, including
testimony, evidence, rulings, and documents, are treated as confidential. Neither party is
permitted to share or disclose this information unless compelled to do so by law.
Class Action Waiver
To the fullest extent permitted by law, arbitration proceedings under these Terms of
Service cannot be combined with arbitrations involving other parties subject to these
Terms, whether through class arbitration or otherwise. You consent to arbitration on an
individual basis. In any dispute, neither you nor we are entitled to join or consolidate
claims with other users in court or arbitration, nor participate as a class representative,
member, or in a similar capacity. The arbitral tribunal cannot consolidate claims from more
than one individual or preside over representative or class proceedings. The tribunal
cannot assess the enforceability of this class arbitration waiver, and any challenge must
be raised in a court of competent jurisdiction. Your use of this website confirms your
acceptance of and agreement with this waiver.
Suspended Accounts
You acknowledge that we have the authority, though not the requirement, to monitor,
suspend, terminate, modify, disclose, refrain from posting, or delete, at any time and for
any reason at our sole discretion, any material, content, and/or activity on this website.
Despite this right, we are unable to review all submissions to this website. Upon
notification, we may investigate claims that content violates these Terms and Conditions
and decide whether to remove the communication. However, we are not obligated to
remove content and disclaim any responsibility or liability for actions or content
exchanged by you or any third party within or outside of this website. This includes, but is
not limited to, errors, defamation, libel, slander, omissions, falsehoods, obscenities,
pornography, profanity, dangers, or inaccuracies.
Filing Fees
The listed prices for application preparation assistance services do not cover government
application, medical examination, filing, or biometrics fees. Government fees are non-refundable. For more details, refer to the Refund Policy, available at
multilingualdocs.com/refund-policy.
Reviews
Following your purchase, you might receive an email survey invitation from
multilingualdocs.com. Additionally, you have the option to leave a review on the website.
If you choose to participate in the survey or submit a review, your feedback may be
shared, either fully or partially, on the website or utilized in marketing materials. The
review may include limited identifiable details, such as your first name and last initial, the
purchased product, your gender, city and/or state, and age range.
Force Majeure
A.E.S. will not be held accountable for any breach or default under these Terms and
Conditions or any contract with me or any other user, and shall not be liable to me, should
there be a cessation, interruption, or delay in fulfilling its obligations due to circumstances
beyond its control. These circumstances include, but are not limited to, natural disasters
(such as earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone,
typhoon, tornado), acts of God or public enemy, epidemics, pandemics, famine, plagues,
actions of courts or public authorities, changes in law, explosions, war, terrorism, armed
conflict, labor strikes, lockouts, boycotts, or similar events. If such a Force Majeure Event
persists for more than 60 days in total, A.E.S. reserves the right to immediately terminate
these Terms of Service without any liability to me due to or as a result of such termination.
Authority to refuse
You recognize that A.E.S. retains the authority to decline service to any individual. You
comprehend that these terms impact my legal rights and responsibilities. If you do not
consent to abide by all these terms, you will refrain from using this service. By
continuing with your purchase, you affirm your acceptance of these Terms and
Conditions.